Effective Date: 20-03-2025

Xclusive (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (Xclusive) and related services.

1. Information We Collect

We may collect and process the following types of data:

1.1. Personal Information

When you create an account or place an order, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment providers)

1.2. Usage Data

We may collect information about how you interact with our app, including:

  • Device information (model, OS version, unique identifiers)
  • IP address
  • App activity and browsing behavior

1.3. Cookies & Tracking Technologies

We may use cookies, analytics tools, and tracking technologies to enhance your experience and improve our services.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services
  • To process and fulfill your orders
  • To communicate with you regarding orders, updates, and promotions
  • To enhance app security and prevent fraud
  • To comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with:

  • Service Providers: Payment processors, shipping carriers, and analytics providers
  • Legal Authorities: If required by law or in response to legal requests
  • Business Transfers: In case of a merger, acquisition, or sale of assets

4. Data Security

We take reasonable security measures to protect your data from unauthorized access, alteration, or loss. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal data
  • Opt-out of marketing communications
  • Request a copy of the data we store about you

To exercise these rights, contact us at [your support email].

6. Third-Party Links & Services

Our app may contain links to third-party services (e.g., payment gateways, external websites). We are not responsible for their privacy practices.

7. Children’s Privacy

Our app is not intended for users under 13 years old. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any significant changes.